Branch Service Report (Mock)

SingPost GPO (Fullerton)

High waiting Ticket issued 1905 Served 1777 Waiting 92 SL 10 mins 65 % SL 20 mins 88 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	165	154	7	6	10	5 mins	36 mins	10 mins	44 mins	86 %	132	91 %	140
ICA Services	342	337	0	16	0	9 mins	43 mins	16 mins	51 mins	77 %	259	100 %	337
Sapphire Walk In	107	100	4	1	1	11 mins	50 mins	4 mins	22 mins	81 %	81	100 %	100
Sapphire Appointment	180	176	0	30	8	26 mins	41 mins	11 mins	44 mins	62 %	109	95 %	167
FIDO	349	314	21	12	10	22 mins	32 mins	4 mins	39 mins	45 %	141	83 %	261
All Other Services	397	358	18	2	6	13 mins	51 mins	12 mins	29 mins	84 %	301	91 %	326
Payment	365	338	27	25	6	14 mins	34 mins	10 mins	45 mins	37 %	125	71 %	240
All	1905	1777	77	92	41	15 mins	51 mins	10 mins	51 mins	65 %	1148	88 %	1571

Tip: You can export all branches to CSV using the Export CSV button at the top.

Clementi Post Office

High waiting Ticket issued 2120 Served 1982 Waiting 138 SL 10 mins 69 % SL 20 mins 85 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	340	337	0	24	0	18 mins	25 mins	3 mins	34 mins	92 %	310	100 %	337
ICA Services	175	161	9	8	5	7 mins	31 mins	6 mins	37 mins	80 %	129	100 %	161
Sapphire Walk In	366	351	2	26	5	20 mins	38 mins	11 mins	20 mins	89 %	312	100 %	351
Sapphire Appointment	373	350	7	4	2	16 mins	24 mins	1 mins	28 mins	57 %	200	87 %	305
FIDO	200	178	20	23	13	12 mins	34 mins	16 mins	32 mins	58 %	103	69 %	123
All Other Services	305	276	20	15	7	15 mins	29 mins	6 mins	15 mins	48 %	132	73 %	201
Payment	361	329	27	38	0	7 mins	21 mins	2 mins	37 mins	54 %	178	60 %	197
All	2120	1982	85	138	32	14 mins	38 mins	6 mins	37 mins	69 %	1364	85 %	1675

Tip: You can export all branches to CSV using the Export CSV button at the top.

Jurong Point Post Office

High waiting Ticket issued 1564 Served 1470 Waiting 165 SL 10 mins 66 % SL 20 mins 81 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	325	311	11	15	4	13 mins	40 mins	8 mins	31 mins	88 %	274	94 %	292
ICA Services	274	254	8	17	13	3 mins	12 mins	1 mins	23 mins	74 %	188	100 %	254
Sapphire Walk In	46	41	5	29	12	2 mins	45 mins	7 mins	24 mins	49 %	20	86 %	35
Sapphire Appointment	258	241	16	9	9	5 mins	11 mins	16 mins	48 mins	35 %	84	44 %	106
FIDO	112	101	11	36	16	10 mins	45 mins	9 mins	21 mins	55 %	56	62 %	63
All Other Services	284	263	21	29	6	4 mins	48 mins	4 mins	31 mins	59 %	155	69 %	181
Payment	265	259	0	30	6	15 mins	33 mins	13 mins	36 mins	77 %	199	100 %	259
All	1564	1470	72	165	66	8 mins	48 mins	8 mins	48 mins	66 %	976	81 %	1190

Tip: You can export all branches to CSV using the Export CSV button at the top.

Bukit Batok Post Office

High waiting Ticket issued 1780 Served 1703 Waiting 161 SL 10 mins 61 % SL 20 mins 85 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	251	225	18	23	4	26 mins	53 mins	10 mins	36 mins	65 %	146	84 %	189
ICA Services	344	335	0	24	9	6 mins	19 mins	7 mins	10 mins	80 %	268	100 %	335
Sapphire Walk In	301	272	13	20	15	4 mins	30 mins	14 mins	20 mins	59 %	160	74 %	201
Sapphire Appointment	218	215	2	16	6	21 mins	29 mins	8 mins	40 mins	54 %	116	66 %	142
FIDO	50	50	0	9	8	23 mins	42 mins	8 mins	41 mins	60 %	30	100 %	50
All Other Services	337	329	0	31	13	28 mins	43 mins	1 mins	10 mins	42 %	138	76 %	250
Payment	279	277	0	38	9	16 mins	23 mins	4 mins	36 mins	68 %	188	100 %	277
All	1780	1703	33	161	64	17 mins	53 mins	7 mins	41 mins	61 %	1046	85 %	1444

Tip: You can export all branches to CSV using the Export CSV button at the top.

Tampines Central Post Office

High waiting Ticket issued 2046 Served 1894 Waiting 131 SL 10 mins 71 % SL 20 mins 89 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	41	41	0	10	1	11 mins	54 mins	12 mins	18 mins	50 %	21	90 %	37
ICA Services	227	218	8	34	14	26 mins	36 mins	3 mins	28 mins	47 %	102	81 %	177
Sapphire Walk In	375	359	0	9	7	8 mins	28 mins	15 mins	49 mins	44 %	158	61 %	219
Sapphire Appointment	261	237	9	9	5	10 mins	24 mins	6 mins	33 mins	70 %	166	97 %	230
FIDO	328	304	6	24	3	16 mins	26 mins	15 mins	34 mins	91 %	277	100 %	304
All Other Services	401	358	24	19	0	3 mins	8 mins	3 mins	27 mins	86 %	308	100 %	358
Payment	413	377	14	26	3	18 mins	30 mins	6 mins	24 mins	81 %	305	94 %	354
All	2046	1894	61	131	33	13 mins	54 mins	8 mins	49 mins	71 %	1337	89 %	1679

Tip: You can export all branches to CSV using the Export CSV button at the top.

Bedok Central Post Office

High waiting Ticket issued 1382 Served 1311 Waiting 111 SL 10 mins 71 % SL 20 mins 88 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	72	69	0	0	0	15 mins	33 mins	9 mins	39 mins	47 %	32	69 %	48
ICA Services	352	328	18	3	6	27 mins	53 mins	6 mins	16 mins	57 %	187	81 %	266
Sapphire Walk In	148	134	14	21	8	2 mins	10 mins	15 mins	42 mins	40 %	54	71 %	95
Sapphire Appointment	254	245	0	15	11	19 mins	29 mins	5 mins	38 mins	91 %	223	100 %	245
FIDO	144	141	0	18	9	24 mins	30 mins	13 mins	25 mins	64 %	90	73 %	103
All Other Services	232	229	0	30	13	3 mins	41 mins	4 mins	16 mins	91 %	208	100 %	229
Payment	180	165	12	24	16	11 mins	46 mins	15 mins	33 mins	83 %	137	100 %	165
All	1382	1311	44	111	63	16 mins	53 mins	8 mins	42 mins	71 %	931	88 %	1151

Tip: You can export all branches to CSV using the Export CSV button at the top.

Paya Lebar Post Office

High waiting Ticket issued 1468 Served 1373 Waiting 177 SL 10 mins 68 % SL 20 mins 85 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	190	186	0	26	0	7 mins	24 mins	10 mins	17 mins	89 %	166	100 %	186
ICA Services	296	295	0	34	9	14 mins	53 mins	11 mins	14 mins	88 %	260	100 %	295
Sapphire Walk In	106	94	9	34	0	15 mins	38 mins	16 mins	28 mins	40 %	38	44 %	41
Sapphire Appointment	176	155	17	18	3	4 mins	38 mins	5 mins	28 mins	52 %	81	76 %	118
FIDO	413	375	38	38	5	24 mins	67 mins	15 mins	24 mins	41 %	154	73 %	274
All Other Services	231	213	16	9	12	3 mins	26 mins	4 mins	7 mins	92 %	196	96 %	204
Payment	56	55	0	18	7	6 mins	19 mins	6 mins	15 mins	65 %	36	96 %	53
All	1468	1373	80	177	36	13 mins	67 mins	10 mins	28 mins	68 %	931	85 %	1171

Tip: You can export all branches to CSV using the Export CSV button at the top.

Toa Payoh Post Office

High waiting Ticket issued 1153 Served 1095 Waiting 124 SL 10 mins 69 % SL 20 mins 87 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	352	340	0	36	11	16 mins	45 mins	11 mins	45 mins	63 %	214	79 %	269
ICA Services	127	125	0	10	1	24 mins	64 mins	4 mins	36 mins	44 %	55	70 %	88
Sapphire Walk In	114	107	6	8	9	17 mins	34 mins	5 mins	39 mins	81 %	87	100 %	107
Sapphire Appointment	158	148	1	3	13	21 mins	26 mins	14 mins	44 mins	76 %	112	100 %	148
FIDO	86	76	9	34	15	23 mins	31 mins	5 mins	23 mins	89 %	68	100 %	76
All Other Services	183	169	7	12	12	6 mins	22 mins	5 mins	40 mins	86 %	145	90 %	152
Payment	133	130	3	21	7	17 mins	38 mins	13 mins	16 mins	61 %	79	90 %	117
All	1153	1095	26	124	68	17 mins	64 mins	9 mins	45 mins	69 %	760	87 %	957

Tip: You can export all branches to CSV using the Export CSV button at the top.

Ang Mo Kio Post Office

High waiting Ticket issued 1623 Served 1564 Waiting 162 SL 10 mins 66 % SL 20 mins 82 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	213	199	3	13	12	9 mins	53 mins	12 mins	28 mins	91 %	181	100 %	199
ICA Services	419	412	4	16	7	17 mins	59 mins	3 mins	34 mins	82 %	338	100 %	412
Sapphire Walk In	181	179	0	22	2	24 mins	29 mins	9 mins	23 mins	71 %	127	100 %	179
Sapphire Appointment	183	176	2	10	9	13 mins	25 mins	6 mins	35 mins	56 %	99	74 %	130
FIDO	99	99	0	37	3	6 mins	31 mins	14 mins	41 mins	66 %	65	91 %	90
All Other Services	322	301	9	37	6	9 mins	24 mins	1 mins	6 mins	48 %	144	54 %	163
Payment	206	198	0	27	1	22 mins	61 mins	12 mins	36 mins	40 %	79	58 %	115
All	1623	1564	18	162	40	15 mins	61 mins	7 mins	41 mins	66 %	1033	82 %	1288

Tip: You can export all branches to CSV using the Export CSV button at the top.

Hougang Post Office

High waiting Ticket issued 1331 Served 1246 Waiting 122 SL 10 mins 75 % SL 20 mins 90 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	78	76	0	3	0	2 mins	37 mins	13 mins	34 mins	38 %	29	62 %	47
ICA Services	348	331	3	8	6	21 mins	63 mins	11 mins	28 mins	79 %	261	98 %	324
Sapphire Walk In	66	60	5	29	14	19 mins	31 mins	13 mins	35 mins	87 %	52	100 %	60
Sapphire Appointment	371	339	11	34	0	20 mins	44 mins	1 mins	11 mins	87 %	295	100 %	339
FIDO	199	189	5	15	11	12 mins	39 mins	16 mins	34 mins	86 %	163	100 %	189
All Other Services	118	110	3	28	11	19 mins	44 mins	9 mins	41 mins	68 %	75	77 %	85
Payment	151	141	1	5	11	13 mins	37 mins	2 mins	27 mins	44 %	62	59 %	83
All	1331	1246	28	122	53	17 mins	63 mins	8 mins	41 mins	75 %	937	90 %	1127

Tip: You can export all branches to CSV using the Export CSV button at the top.

Serangoon Post Office (NEX)

High waiting Ticket issued 1466 Served 1407 Waiting 169 SL 10 mins 73 % SL 20 mins 86 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	320	313	6	37	16	18 mins	37 mins	6 mins	9 mins	51 %	160	60 %	188
ICA Services	53	51	0	38	3	27 mins	55 mins	13 mins	41 mins	48 %	24	83 %	42
Sapphire Walk In	77	72	3	30	14	3 mins	36 mins	16 mins	46 mins	42 %	30	68 %	49
Sapphire Appointment	142	136	0	12	16	18 mins	49 mins	14 mins	29 mins	69 %	94	86 %	117
FIDO	234	219	12	34	6	4 mins	40 mins	13 mins	35 mins	78 %	171	89 %	195
All Other Services	353	346	2	0	11	27 mins	36 mins	9 mins	18 mins	91 %	315	100 %	346
Payment	287	270	7	18	1	19 mins	33 mins	16 mins	40 mins	86 %	232	100 %	270
All	1466	1407	30	169	67	18 mins	55 mins	11 mins	46 mins	73 %	1026	86 %	1207

Tip: You can export all branches to CSV using the Export CSV button at the top.

Woodlands Post Office

High waiting Ticket issued 1460 Served 1380 Waiting 108 SL 10 mins 41 % SL 20 mins 67 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	308	285	16	1	15	28 mins	40 mins	3 mins	21 mins	35 %	100	62 %	177
ICA Services	143	138	0	15	10	24 mins	48 mins	5 mins	8 mins	52 %	72	73 %	101
Sapphire Walk In	208	201	2	26	14	21 mins	39 mins	13 mins	41 mins	36 %	72	50 %	101
Sapphire Appointment	322	296	9	4	15	24 mins	56 mins	12 mins	24 mins	36 %	107	67 %	198
FIDO	317	301	11	19	2	15 mins	49 mins	1 mins	16 mins	41 %	123	75 %	226
All Other Services	81	81	0	34	13	9 mins	51 mins	4 mins	34 mins	37 %	30	50 %	41
Payment	81	78	1	9	15	8 mins	34 mins	5 mins	30 mins	84 %	66	100 %	78
All	1460	1380	39	108	84	21 mins	56 mins	6 mins	41 mins	41 %	570	67 %	922

Tip: You can export all branches to CSV using the Export CSV button at the top.

Yishun Post Office

High waiting Ticket issued 1540 Served 1479 Waiting 144 SL 10 mins 64 % SL 20 mins 81 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	256	236	18	15	6	3 mins	20 mins	4 mins	34 mins	69 %	163	100 %	236
ICA Services	63	61	0	24	10	10 mins	55 mins	6 mins	14 mins	70 %	43	86 %	52
Sapphire Walk In	218	209	4	21	16	25 mins	45 mins	5 mins	26 mins	73 %	153	80 %	167
Sapphire Appointment	403	402	0	16	15	11 mins	43 mins	8 mins	27 mins	66 %	265	90 %	362
FIDO	61	60	0	3	0	27 mins	54 mins	2 mins	11 mins	80 %	48	89 %	53
All Other Services	245	241	3	37	6	11 mins	32 mins	12 mins	34 mins	65 %	157	76 %	183
Payment	294	270	22	28	3	7 mins	30 mins	11 mins	31 mins	41 %	111	52 %	140
All	1540	1479	47	144	56	12 mins	55 mins	8 mins	34 mins	64 %	940	81 %	1193

Tip: You can export all branches to CSV using the Export CSV button at the top.

Sembawang Post Office

High waiting Ticket issued 1863 Served 1790 Waiting 148 SL 10 mins 72 % SL 20 mins 93 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	306	295	0	27	8	9 mins	46 mins	2 mins	37 mins	71 %	209	100 %	295
ICA Services	382	367	0	21	1	23 mins	57 mins	15 mins	37 mins	49 %	180	89 %	327
Sapphire Walk In	316	307	0	29	14	16 mins	25 mins	5 mins	23 mins	79 %	243	88 %	270
Sapphire Appointment	123	123	0	28	8	23 mins	39 mins	6 mins	25 mins	37 %	46	67 %	82
FIDO	153	151	0	32	4	5 mins	14 mins	13 mins	35 mins	92 %	139	100 %	151
All Other Services	415	398	13	9	16	6 mins	32 mins	3 mins	30 mins	88 %	350	100 %	398
Payment	168	149	18	2	9	12 mins	33 mins	3 mins	10 mins	78 %	116	96 %	143
All	1863	1790	31	148	60	13 mins	57 mins	7 mins	37 mins	72 %	1283	93 %	1666

Tip: You can export all branches to CSV using the Export CSV button at the top.