Branch Service Report (Mock)

SingPost GPO (Fullerton)

High waiting Ticket issued 1469 Served 1372 Waiting 128 SL 10 mins 59 % SL 20 mins 81 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	55	51	2	15	1	4 mins	20 mins	11 mins	39 mins	64 %	33	83 %	42
ICA Services	310	300	0	15	11	2 mins	18 mins	16 mins	37 mins	65 %	195	89 %	267
Sapphire Walk In	49	49	0	37	10	4 mins	36 mins	9 mins	43 mins	36 %	18	72 %	35
Sapphire Appointment	383	340	40	26	14	28 mins	35 mins	9 mins	14 mins	62 %	211	85 %	289
FIDO	358	327	31	8	12	2 mins	44 mins	7 mins	18 mins	40 %	131	51 %	167
All Other Services	95	87	5	1	6	11 mins	46 mins	4 mins	7 mins	85 %	74	100 %	87
Payment	219	218	0	26	0	6 mins	22 mins	12 mins	47 mins	69 %	150	100 %	218
All	1469	1372	78	128	54	10 mins	46 mins	10 mins	47 mins	59 %	812	81 %	1105

Tip: You can export all branches to CSV using the Export CSV button at the top.

Clementi Post Office

High waiting Ticket issued 980 Served 899 Waiting 138 SL 10 mins 52 % SL 20 mins 74 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	151	135	9	20	15	24 mins	30 mins	13 mins	36 mins	75 %	101	88 %	119
ICA Services	80	77	1	38	5	22 mins	38 mins	3 mins	34 mins	35 %	27	74 %	57
Sapphire Walk In	171	164	3	15	11	6 mins	39 mins	16 mins	30 mins	53 %	87	60 %	98
Sapphire Appointment	184	162	17	7	6	16 mins	43 mins	2 mins	34 mins	57 %	92	94 %	152
FIDO	46	42	2	8	8	18 mins	38 mins	16 mins	27 mins	55 %	23	60 %	25
All Other Services	156	140	16	20	2	25 mins	58 mins	11 mins	24 mins	56 %	78	94 %	132
Payment	192	179	13	30	5	22 mins	55 mins	8 mins	13 mins	35 %	63	46 %	82
All	980	899	61	138	52	19 mins	58 mins	10 mins	36 mins	52 %	471	74 %	665

Tip: You can export all branches to CSV using the Export CSV button at the top.

Jurong Point Post Office

High waiting Ticket issued 1119 Served 1070 Waiting 159 SL 10 mins 75 % SL 20 mins 91 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	92	87	0	21	6	3 mins	38 mins	12 mins	31 mins	77 %	67	100 %	87
ICA Services	292	281	7	10	13	21 mins	55 mins	11 mins	41 mins	88 %	247	100 %	281
Sapphire Walk In	207	199	4	37	16	10 mins	54 mins	10 mins	42 mins	88 %	175	100 %	199
Sapphire Appointment	150	148	0	25	13	11 mins	51 mins	12 mins	28 mins	42 %	62	61 %	90
FIDO	205	195	0	38	13	20 mins	59 mins	6 mins	28 mins	92 %	179	100 %	195
All Other Services	65	64	1	5	7	13 mins	28 mins	12 mins	16 mins	64 %	41	100 %	64
Payment	108	96	11	23	13	25 mins	37 mins	7 mins	37 mins	36 %	35	57 %	55
All	1119	1070	23	159	81	16 mins	59 mins	10 mins	42 mins	75 %	806	91 %	971

Tip: You can export all branches to CSV using the Export CSV button at the top.

Bukit Batok Post Office

High waiting Ticket issued 1700 Served 1541 Waiting 130 SL 10 mins 64 % SL 20 mins 83 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	303	286	16	33	7	15 mins	52 mins	11 mins	24 mins	75 %	215	96 %	275
ICA Services	143	132	9	36	14	16 mins	49 mins	16 mins	19 mins	81 %	107	100 %	132
Sapphire Walk In	370	329	29	18	0	14 mins	59 mins	9 mins	41 mins	41 %	135	64 %	211
Sapphire Appointment	412	365	47	10	16	7 mins	38 mins	14 mins	43 mins	51 %	186	64 %	234
FIDO	49	48	0	20	13	4 mins	23 mins	6 mins	14 mins	58 %	28	98 %	47
All Other Services	86	84	0	1	15	25 mins	33 mins	8 mins	13 mins	67 %	56	100 %	84
Payment	337	297	21	12	12	15 mins	57 mins	6 mins	18 mins	89 %	264	100 %	297
All	1700	1541	122	130	77	13 mins	59 mins	10 mins	43 mins	64 %	991	83 %	1280

Tip: You can export all branches to CSV using the Export CSV button at the top.

Tampines Central Post Office

High waiting Ticket issued 1413 Served 1347 Waiting 139 SL 10 mins 50 % SL 20 mins 70 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	313	302	10	7	9	10 mins	44 mins	12 mins	20 mins	38 %	115	55 %	166
ICA Services	392	367	4	15	4	15 mins	31 mins	12 mins	24 mins	57 %	209	62 %	228
Sapphire Walk In	220	220	0	28	7	17 mins	58 mins	2 mins	17 mins	58 %	128	91 %	200
Sapphire Appointment	54	49	2	29	13	21 mins	62 mins	9 mins	35 mins	65 %	32	92 %	45
FIDO	202	192	3	11	2	8 mins	53 mins	5 mins	31 mins	54 %	104	84 %	161
All Other Services	133	119	7	33	13	19 mins	59 mins	7 mins	28 mins	44 %	52	79 %	94
Payment	99	98	0	16	3	5 mins	17 mins	13 mins	40 mins	37 %	36	52 %	51
All	1413	1347	26	139	51	13 mins	62 mins	9 mins	40 mins	50 %	676	70 %	945

Tip: You can export all branches to CSV using the Export CSV button at the top.

Bedok Central Post Office

High waiting Ticket issued 1444 Served 1332 Waiting 180 SL 10 mins 59 % SL 20 mins 83 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	216	193	12	25	4	12 mins	37 mins	15 mins	38 mins	73 %	141	89 %	172
ICA Services	131	119	5	24	5	17 mins	31 mins	8 mins	35 mins	75 %	89	100 %	119
Sapphire Walk In	419	398	16	6	2	9 mins	28 mins	8 mins	33 mins	38 %	151	65 %	259
Sapphire Appointment	62	56	6	21	8	24 mins	62 mins	3 mins	27 mins	72 %	40	91 %	51
FIDO	234	223	0	34	12	10 mins	54 mins	4 mins	18 mins	74 %	165	94 %	210
All Other Services	285	256	13	38	7	10 mins	44 mins	9 mins	42 mins	66 %	169	99 %	253
Payment	97	87	5	32	0	25 mins	51 mins	2 mins	20 mins	39 %	34	55 %	48
All	1444	1332	57	180	38	12 mins	62 mins	8 mins	42 mins	59 %	789	83 %	1112

Tip: You can export all branches to CSV using the Export CSV button at the top.

Paya Lebar Post Office

High waiting Ticket issued 1611 Served 1497 Waiting 120 SL 10 mins 70 % SL 20 mins 85 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	191	175	14	25	5	26 mins	65 mins	13 mins	48 mins	66 %	116	77 %	135
ICA Services	281	255	19	25	10	18 mins	41 mins	5 mins	35 mins	80 %	204	87 %	222
Sapphire Walk In	222	217	0	22	5	28 mins	55 mins	2 mins	29 mins	74 %	161	100 %	217
Sapphire Appointment	142	131	3	20	13	12 mins	46 mins	11 mins	14 mins	53 %	69	73 %	96
FIDO	357	342	14	22	10	20 mins	60 mins	13 mins	36 mins	81 %	277	100 %	342
All Other Services	42	37	4	2	8	9 mins	40 mins	16 mins	41 mins	63 %	23	78 %	29
Payment	376	340	30	4	5	18 mins	42 mins	12 mins	43 mins	59 %	201	68 %	231
All	1611	1497	84	120	56	20 mins	65 mins	10 mins	48 mins	70 %	1051	85 %	1272

Tip: You can export all branches to CSV using the Export CSV button at the top.

Toa Payoh Post Office

High waiting Ticket issued 2009 Served 1867 Waiting 139 SL 10 mins 76 % SL 20 mins 91 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	294	264	28	21	14	19 mins	41 mins	13 mins	31 mins	76 %	201	91 %	240
ICA Services	263	249	3	4	9	3 mins	11 mins	5 mins	12 mins	71 %	177	100 %	249
Sapphire Walk In	349	329	8	23	6	11 mins	53 mins	2 mins	32 mins	83 %	273	95 %	313
Sapphire Appointment	347	318	22	31	12	27 mins	44 mins	5 mins	20 mins	88 %	280	100 %	318
FIDO	274	259	1	1	0	10 mins	26 mins	5 mins	14 mins	86 %	223	100 %	259
All Other Services	233	213	7	28	6	8 mins	18 mins	15 mins	25 mins	66 %	141	89 %	190
Payment	249	235	11	31	11	26 mins	42 mins	3 mins	29 mins	54 %	127	59 %	139
All	2009	1867	80	139	58	15 mins	53 mins	6 mins	32 mins	76 %	1422	91 %	1708

Tip: You can export all branches to CSV using the Export CSV button at the top.

Ang Mo Kio Post Office

High waiting Ticket issued 1642 Served 1574 Waiting 129 SL 10 mins 66 % SL 20 mins 90 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	128	117	6	26	12	6 mins	32 mins	3 mins	14 mins	35 %	41	75 %	88
ICA Services	163	160	0	2	8	26 mins	49 mins	7 mins	13 mins	35 %	56	55 %	88
Sapphire Walk In	415	411	0	28	10	12 mins	26 mins	4 mins	37 mins	66 %	271	97 %	399
Sapphire Appointment	89	87	0	20	1	3 mins	13 mins	7 mins	22 mins	83 %	72	100 %	87
FIDO	46	46	0	2	5	9 mins	31 mins	10 mins	36 mins	62 %	29	89 %	41
All Other Services	399	352	33	19	10	23 mins	50 mins	10 mins	38 mins	67 %	236	98 %	345
Payment	402	401	0	32	10	3 mins	46 mins	7 mins	21 mins	84 %	337	93 %	373
All	1642	1574	39	129	56	13 mins	50 mins	7 mins	38 mins	66 %	1042	90 %	1421

Tip: You can export all branches to CSV using the Export CSV button at the top.

Hougang Post Office

High waiting Ticket issued 1556 Served 1512 Waiting 79 SL 10 mins 61 % SL 20 mins 84 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	414	404	9	7	7	18 mins	47 mins	1 mins	31 mins	77 %	311	100 %	404
ICA Services	189	184	0	1	12	11 mins	39 mins	12 mins	35 mins	73 %	134	98 %	180
Sapphire Walk In	133	124	2	16	4	16 mins	29 mins	12 mins	16 mins	72 %	89	88 %	109
Sapphire Appointment	187	187	0	4	8	8 mins	41 mins	13 mins	35 mins	42 %	79	58 %	108
FIDO	299	292	0	33	13	23 mins	58 mins	3 mins	13 mins	47 %	137	78 %	228
All Other Services	284	273	8	17	11	16 mins	56 mins	11 mins	40 mins	55 %	150	71 %	194
Payment	50	48	1	1	12	12 mins	34 mins	15 mins	30 mins	58 %	28	93 %	45
All	1556	1512	20	79	67	16 mins	58 mins	7 mins	40 mins	61 %	928	84 %	1268

Tip: You can export all branches to CSV using the Export CSV button at the top.

Serangoon Post Office (NEX)

High waiting Ticket issued 1565 Served 1439 Waiting 131 SL 10 mins 75 % SL 20 mins 86 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	176	173	3	32	14	4 mins	30 mins	12 mins	16 mins	89 %	154	99 %	171
ICA Services	368	324	37	5	3	15 mins	60 mins	4 mins	19 mins	91 %	295	100 %	324
Sapphire Walk In	317	289	13	14	11	16 mins	31 mins	13 mins	38 mins	90 %	260	100 %	289
Sapphire Appointment	104	96	4	0	14	11 mins	19 mins	6 mins	16 mins	91 %	87	100 %	96
FIDO	191	175	14	16	3	28 mins	47 mins	9 mins	29 mins	57 %	100	76 %	133
All Other Services	165	163	0	30	5	21 mins	63 mins	12 mins	40 mins	37 %	60	56 %	91
Payment	244	219	12	34	7	27 mins	52 mins	7 mins	11 mins	57 %	125	63 %	138
All	1565	1439	83	131	57	18 mins	63 mins	9 mins	40 mins	75 %	1081	86 %	1242

Tip: You can export all branches to CSV using the Export CSV button at the top.

Woodlands Post Office

High waiting Ticket issued 1629 Served 1547 Waiting 187 SL 10 mins 54 % SL 20 mins 71 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	395	389	0	38	2	4 mins	25 mins	9 mins	17 mins	48 %	187	58 %	226
ICA Services	76	67	6	28	14	13 mins	39 mins	14 mins	41 mins	76 %	51	87 %	58
Sapphire Walk In	217	194	17	16	12	11 mins	28 mins	15 mins	18 mins	35 %	68	72 %	140
Sapphire Appointment	155	149	6	38	9	8 mins	18 mins	13 mins	16 mins	59 %	88	73 %	109
FIDO	312	295	1	26	0	7 mins	38 mins	14 mins	21 mins	67 %	198	90 %	266
All Other Services	241	237	0	23	0	22 mins	67 mins	2 mins	17 mins	56 %	133	68 %	161
Payment	233	216	8	18	8	25 mins	65 mins	8 mins	25 mins	49 %	106	61 %	132
All	1629	1547	38	187	45	12 mins	67 mins	10 mins	41 mins	54 %	831	71 %	1092

Tip: You can export all branches to CSV using the Export CSV button at the top.

Yishun Post Office

High waiting Ticket issued 1872 Served 1778 Waiting 110 SL 10 mins 60 % SL 20 mins 82 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	313	287	14	9	10	26 mins	38 mins	5 mins	18 mins	41 %	118	60 %	172
ICA Services	351	337	0	6	8	3 mins	45 mins	14 mins	30 mins	64 %	216	85 %	286
Sapphire Walk In	326	292	19	38	10	6 mins	36 mins	3 mins	36 mins	82 %	239	97 %	283
Sapphire Appointment	265	259	4	16	16	20 mins	64 mins	13 mins	45 mins	65 %	168	99 %	256
FIDO	140	140	0	19	0	22 mins	43 mins	10 mins	22 mins	61 %	85	93 %	130
All Other Services	124	113	7	8	16	16 mins	59 mins	13 mins	45 mins	37 %	42	57 %	64
Payment	353	350	1	14	12	17 mins	52 mins	5 mins	18 mins	57 %	200	76 %	266
All	1872	1778	45	110	72	15 mins	64 mins	8 mins	45 mins	60 %	1068	82 %	1457

Tip: You can export all branches to CSV using the Export CSV button at the top.

Sembawang Post Office

High waiting Ticket issued 2073 Served 1919 Waiting 118 SL 10 mins 68 % SL 20 mins 89 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	253	225	27	37	0	20 mins	27 mins	2 mins	10 mins	79 %	178	89 %	200
ICA Services	349	333	8	13	4	25 mins	40 mins	4 mins	21 mins	51 %	170	90 %	300
Sapphire Walk In	346	318	26	14	6	24 mins	62 mins	7 mins	18 mins	87 %	277	100 %	318
Sapphire Appointment	393	366	6	23	1	9 mins	20 mins	8 mins	27 mins	58 %	212	66 %	242
FIDO	183	170	11	3	5	7 mins	35 mins	8 mins	16 mins	52 %	88	91 %	155
All Other Services	189	183	3	9	16	22 mins	65 mins	8 mins	34 mins	60 %	110	96 %	176
Payment	360	324	27	19	14	16 mins	26 mins	16 mins	19 mins	81 %	262	100 %	324
All	2073	1919	108	118	46	18 mins	65 mins	8 mins	34 mins	68 %	1297	89 %	1715

Tip: You can export all branches to CSV using the Export CSV button at the top.