Branch Service Report (Mock)

SingPost GPO (Fullerton)

High waiting Ticket issued 1486 Served 1381 Waiting 197 SL 10 mins 71 % SL 20 mins 86 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	194	182	12	25	15	7 mins	42 mins	6 mins	18 mins	58 %	106	66 %	120
ICA Services	228	212	12	32	8	14 mins	50 mins	4 mins	15 mins	88 %	187	100 %	212
Sapphire Walk In	259	232	16	19	8	18 mins	58 mins	8 mins	20 mins	57 %	132	72 %	167
Sapphire Appointment	142	130	12	31	16	15 mins	28 mins	8 mins	27 mins	86 %	112	100 %	130
FIDO	258	247	4	31	7	14 mins	54 mins	11 mins	46 mins	65 %	161	74 %	183
All Other Services	327	304	14	35	5	11 mins	26 mins	11 mins	44 mins	70 %	213	100 %	304
Payment	78	74	2	24	8	5 mins	44 mins	10 mins	28 mins	88 %	65	100 %	74
All	1486	1381	72	197	67	13 mins	58 mins	8 mins	46 mins	71 %	976	86 %	1190

Tip: You can export all branches to CSV using the Export CSV button at the top.

Clementi Post Office

High waiting Ticket issued 1992 Served 1904 Waiting 134 SL 10 mins 63 % SL 20 mins 81 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	180	167	6	26	5	26 mins	47 mins	13 mins	36 mins	92 %	154	100 %	167
ICA Services	293	286	6	30	16	17 mins	23 mins	1 mins	23 mins	44 %	126	51 %	146
Sapphire Walk In	301	287	0	17	2	12 mins	47 mins	5 mins	38 mins	64 %	184	95 %	273
Sapphire Appointment	349	331	6	22	6	3 mins	29 mins	15 mins	48 mins	41 %	136	80 %	265
FIDO	370	351	5	12	13	16 mins	42 mins	8 mins	37 mins	61 %	214	66 %	232
All Other Services	262	262	0	27	4	18 mins	36 mins	1 mins	35 mins	72 %	189	94 %	246
Payment	237	220	13	0	7	21 mins	38 mins	14 mins	17 mins	89 %	196	100 %	220
All	1992	1904	36	134	53	15 mins	47 mins	8 mins	48 mins	63 %	1199	81 %	1549

Tip: You can export all branches to CSV using the Export CSV button at the top.

Jurong Point Post Office

High waiting Ticket issued 1215 Served 1099 Waiting 92 SL 10 mins 63 % SL 20 mins 82 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	71	63	8	1	3	18 mins	28 mins	16 mins	32 mins	63 %	40	100 %	63
ICA Services	42	37	3	6	2	22 mins	50 mins	8 mins	38 mins	85 %	31	100 %	37
Sapphire Walk In	176	166	3	20	16	9 mins	52 mins	8 mins	12 mins	56 %	93	88 %	146
Sapphire Appointment	371	335	30	11	12	3 mins	21 mins	8 mins	12 mins	51 %	171	78 %	261
FIDO	182	161	12	32	3	23 mins	58 mins	15 mins	36 mins	67 %	108	73 %	118
All Other Services	179	165	12	17	16	17 mins	37 mins	4 mins	37 mins	62 %	102	75 %	124
Payment	194	172	22	5	10	20 mins	28 mins	9 mins	23 mins	87 %	150	91 %	157
All	1215	1099	90	92	62	13 mins	58 mins	9 mins	38 mins	63 %	695	82 %	906

Tip: You can export all branches to CSV using the Export CSV button at the top.

Bukit Batok Post Office

High waiting Ticket issued 1588 Served 1493 Waiting 125 SL 10 mins 65 % SL 20 mins 80 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	241	224	16	14	6	15 mins	38 mins	1 mins	7 mins	82 %	184	97 %	217
ICA Services	225	199	21	12	6	21 mins	51 mins	5 mins	40 mins	68 %	135	72 %	143
Sapphire Walk In	245	220	17	17	16	13 mins	42 mins	9 mins	18 mins	74 %	163	100 %	220
Sapphire Appointment	94	84	7	32	8	16 mins	37 mins	1 mins	22 mins	36 %	30	64 %	54
FIDO	240	229	1	7	3	13 mins	20 mins	13 mins	19 mins	47 %	108	63 %	144
All Other Services	390	386	4	37	15	16 mins	26 mins	7 mins	22 mins	61 %	235	71 %	274
Payment	153	151	0	6	10	24 mins	41 mins	9 mins	37 mins	80 %	121	96 %	145
All	1588	1493	66	125	64	16 mins	51 mins	7 mins	40 mins	65 %	976	80 %	1197

Tip: You can export all branches to CSV using the Export CSV button at the top.

Tampines Central Post Office

High waiting Ticket issued 1589 Served 1512 Waiting 191 SL 10 mins 72 % SL 20 mins 91 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	285	261	24	17	10	23 mins	45 mins	1 mins	34 mins	70 %	183	94 %	245
ICA Services	282	282	0	15	10	5 mins	47 mins	4 mins	14 mins	46 %	130	77 %	217
Sapphire Walk In	251	234	9	22	12	8 mins	37 mins	13 mins	19 mins	85 %	199	91 %	213
Sapphire Appointment	108	108	0	30	14	16 mins	22 mins	9 mins	12 mins	61 %	66	69 %	75
FIDO	306	291	10	35	11	21 mins	43 mins	6 mins	28 mins	85 %	247	100 %	291
All Other Services	111	107	1	37	0	15 mins	47 mins	13 mins	44 mins	91 %	97	100 %	107
Payment	246	229	17	35	6	9 mins	32 mins	16 mins	42 mins	72 %	165	100 %	229
All	1589	1512	61	191	63	14 mins	47 mins	8 mins	44 mins	72 %	1087	91 %	1377

Tip: You can export all branches to CSV using the Export CSV button at the top.

Bedok Central Post Office

High waiting Ticket issued 1325 Served 1253 Waiting 152 SL 10 mins 56 % SL 20 mins 79 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	234	220	9	1	14	11 mins	36 mins	11 mins	41 mins	56 %	123	90 %	198
ICA Services	232	225	0	27	7	27 mins	61 mins	14 mins	20 mins	89 %	200	100 %	225
Sapphire Walk In	89	88	0	29	14	23 mins	61 mins	8 mins	30 mins	84 %	74	88 %	77
Sapphire Appointment	235	235	0	16	5	24 mins	44 mins	14 mins	27 mins	48 %	113	85 %	200
FIDO	367	327	32	19	15	7 mins	44 mins	3 mins	25 mins	36 %	118	51 %	167
All Other Services	53	53	0	27	2	23 mins	40 mins	15 mins	19 mins	63 %	33	84 %	45
Payment	115	105	10	33	15	11 mins	23 mins	5 mins	36 mins	42 %	44	76 %	80
All	1325	1253	51	152	72	17 mins	61 mins	9 mins	41 mins	56 %	705	79 %	992

Tip: You can export all branches to CSV using the Export CSV button at the top.

Paya Lebar Post Office

High waiting Ticket issued 1989 Served 1881 Waiting 180 SL 10 mins 52 % SL 20 mins 76 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	223	218	0	34	2	15 mins	34 mins	4 mins	22 mins	50 %	109	84 %	183
ICA Services	312	297	7	23	2	24 mins	42 mins	6 mins	19 mins	67 %	199	100 %	297
Sapphire Walk In	208	189	14	5	8	5 mins	13 mins	9 mins	25 mins	44 %	83	50 %	95
Sapphire Appointment	269	262	0	38	8	21 mins	43 mins	11 mins	20 mins	54 %	141	67 %	176
FIDO	306	287	2	24	5	8 mins	49 mins	6 mins	23 mins	44 %	126	69 %	198
All Other Services	270	266	0	35	16	15 mins	27 mins	6 mins	22 mins	49 %	130	80 %	213
Payment	401	362	32	21	1	3 mins	33 mins	13 mins	37 mins	53 %	192	75 %	272
All	1989	1881	55	180	42	13 mins	49 mins	8 mins	37 mins	52 %	980	76 %	1434

Tip: You can export all branches to CSV using the Export CSV button at the top.

Toa Payoh Post Office

High waiting Ticket issued 986 Served 913 Waiting 130 SL 10 mins 59 % SL 20 mins 83 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	47	47	0	27	3	9 mins	19 mins	13 mins	20 mins	82 %	39	100 %	47
ICA Services	64	62	1	18	10	16 mins	46 mins	1 mins	33 mins	46 %	29	63 %	39
Sapphire Walk In	49	46	2	27	14	18 mins	28 mins	1 mins	13 mins	51 %	23	73 %	34
Sapphire Appointment	245	227	9	2	10	5 mins	47 mins	14 mins	44 mins	54 %	123	88 %	200
FIDO	338	302	26	16	0	18 mins	26 mins	1 mins	28 mins	48 %	145	76 %	230
All Other Services	153	148	0	21	9	5 mins	48 mins	16 mins	29 mins	72 %	107	87 %	129
Payment	90	81	9	19	13	21 mins	39 mins	4 mins	36 mins	90 %	73	100 %	81
All	986	913	47	130	59	12 mins	48 mins	8 mins	44 mins	59 %	539	83 %	760

Tip: You can export all branches to CSV using the Export CSV button at the top.

Ang Mo Kio Post Office

High waiting Ticket issued 1426 Served 1347 Waiting 128 SL 10 mins 75 % SL 20 mins 90 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	139	125	11	1	11	22 mins	53 mins	16 mins	29 mins	39 %	49	49 %	61
ICA Services	166	162	0	16	0	11 mins	45 mins	9 mins	12 mins	80 %	130	100 %	162
Sapphire Walk In	322	320	0	35	5	13 mins	30 mins	13 mins	32 mins	75 %	240	87 %	278
Sapphire Appointment	139	128	10	13	0	14 mins	28 mins	8 mins	30 mins	64 %	82	83 %	106
FIDO	302	287	6	31	2	19 mins	49 mins	12 mins	42 mins	86 %	247	100 %	287
All Other Services	314	284	16	8	12	28 mins	56 mins	10 mins	38 mins	83 %	236	100 %	284
Payment	44	41	3	24	8	12 mins	54 mins	6 mins	27 mins	67 %	27	96 %	39
All	1426	1347	46	128	38	18 mins	56 mins	11 mins	42 mins	75 %	1011	90 %	1217

Tip: You can export all branches to CSV using the Export CSV button at the top.

Hougang Post Office

High waiting Ticket issued 1763 Served 1718 Waiting 111 SL 10 mins 58 % SL 20 mins 81 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	323	309	12	11	13	14 mins	28 mins	7 mins	21 mins	45 %	139	70 %	216
ICA Services	224	211	12	0	0	16 mins	21 mins	9 mins	32 mins	47 %	99	87 %	184
Sapphire Walk In	89	88	1	6	5	20 mins	25 mins	11 mins	23 mins	84 %	74	100 %	88
Sapphire Appointment	369	354	8	4	12	16 mins	60 mins	4 mins	13 mins	82 %	290	94 %	333
FIDO	223	222	0	38	7	12 mins	50 mins	1 mins	14 mins	44 %	98	58 %	129
All Other Services	250	250	0	33	1	14 mins	55 mins	8 mins	35 mins	53 %	133	75 %	188
Payment	285	284	1	19	3	3 mins	29 mins	13 mins	39 mins	60 %	170	88 %	250
All	1763	1718	34	111	41	13 mins	60 mins	7 mins	39 mins	58 %	1003	81 %	1388

Tip: You can export all branches to CSV using the Export CSV button at the top.

Serangoon Post Office (NEX)

High waiting Ticket issued 1501 Served 1435 Waiting 123 SL 10 mins 80 % SL 20 mins 96 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	183	177	4	5	11	10 mins	17 mins	3 mins	27 mins	65 %	115	91 %	161
ICA Services	247	235	0	29	7	16 mins	27 mins	13 mins	33 mins	84 %	197	100 %	235
Sapphire Walk In	302	297	0	21	4	25 mins	64 mins	15 mins	49 mins	88 %	261	100 %	297
Sapphire Appointment	324	295	29	33	11	8 mins	23 mins	6 mins	39 mins	88 %	260	100 %	295
FIDO	244	240	0	25	0	24 mins	61 mins	5 mins	21 mins	62 %	149	93 %	223
All Other Services	156	147	9	9	7	9 mins	43 mins	5 mins	9 mins	92 %	135	97 %	143
Payment	45	44	0	1	4	11 mins	42 mins	2 mins	22 mins	56 %	25	68 %	30
All	1501	1435	42	123	44	16 mins	64 mins	8 mins	49 mins	80 %	1142	96 %	1384

Tip: You can export all branches to CSV using the Export CSV button at the top.

Woodlands Post Office

High waiting Ticket issued 1823 Served 1729 Waiting 182 SL 10 mins 65 % SL 20 mins 74 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	242	233	6	21	5	9 mins	53 mins	11 mins	43 mins	58 %	135	71 %	165
ICA Services	80	77	1	36	8	18 mins	57 mins	6 mins	19 mins	52 %	40	70 %	54
Sapphire Walk In	351	323	9	29	2	24 mins	46 mins	12 mins	47 mins	38 %	123	46 %	149
Sapphire Appointment	115	109	4	31	4	11 mins	50 mins	12 mins	19 mins	44 %	48	55 %	60
FIDO	403	394	0	1	13	9 mins	37 mins	6 mins	27 mins	89 %	351	94 %	370
All Other Services	270	260	0	27	7	12 mins	53 mins	5 mins	12 mins	56 %	146	64 %	166
Payment	362	333	25	37	0	9 mins	51 mins	6 mins	30 mins	86 %	286	97 %	323
All	1823	1729	45	182	39	13 mins	57 mins	8 mins	47 mins	65 %	1129	74 %	1287

Tip: You can export all branches to CSV using the Export CSV button at the top.

Yishun Post Office

High waiting Ticket issued 1652 Served 1510 Waiting 123 SL 10 mins 53 % SL 20 mins 72 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	409	390	0	18	11	5 mins	42 mins	11 mins	14 mins	43 %	168	49 %	191
ICA Services	191	173	10	2	8	2 mins	17 mins	8 mins	24 mins	63 %	109	75 %	130
Sapphire Walk In	104	98	3	27	6	17 mins	37 mins	10 mins	21 mins	50 %	49	58 %	57
Sapphire Appointment	273	243	29	3	6	26 mins	41 mins	14 mins	48 mins	78 %	190	99 %	241
FIDO	257	233	22	24	1	8 mins	40 mins	2 mins	23 mins	44 %	103	80 %	186
All Other Services	68	65	3	28	10	9 mins	36 mins	4 mins	32 mins	78 %	51	100 %	65
Payment	350	308	25	21	3	16 mins	55 mins	4 mins	12 mins	44 %	136	72 %	222
All	1652	1510	92	123	45	12 mins	55 mins	8 mins	48 mins	53 %	806	72 %	1092

Tip: You can export all branches to CSV using the Export CSV button at the top.

Sembawang Post Office

High waiting Ticket issued 1289 Served 1230 Waiting 140 SL 10 mins 60 % SL 20 mins 81 %

Service	Ticket Issued	Served	Missed	Waiting	Serving	Waiting Time Average	Waiting Time Max	Transaction Time Avg	Transaction Max	Service Level Below 10 Mins Percent	Service Level Below 10 Mins Total	Service Level Below 20 Mins Percent	Service Level Below 20 Mins Total
Postal Services	110	108	1	28	12	19 mins	63 mins	10 mins	27 mins	84 %	91	100 %	108
ICA Services	367	364	2	23	4	28 mins	57 mins	1 mins	20 mins	42 %	153	64 %	233
Sapphire Walk In	58	58	0	21	5	6 mins	35 mins	8 mins	43 mins	78 %	45	100 %	58
Sapphire Appointment	136	129	4	27	6	2 mins	47 mins	10 mins	34 mins	39 %	50	61 %	79
FIDO	103	96	6	3	7	28 mins	72 mins	13 mins	30 mins	85 %	82	100 %	96
All Other Services	333	296	27	5	4	8 mins	33 mins	5 mins	29 mins	82 %	243	100 %	296
Payment	182	179	0	33	0	27 mins	72 mins	2 mins	17 mins	43 %	77	72 %	129
All	1289	1230	40	140	38	18 mins	72 mins	5 mins	43 mins	60 %	741	81 %	999

Tip: You can export all branches to CSV using the Export CSV button at the top.